The Light House (Leicester) Ltd - Privacy Policy 

 

This privacy policy applies between you, the User of this Website and The Light House (Leicester) Ltd, the owner and provider of this Website. The Light House (Leicester) Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to the use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.lighthouse-leicester.co.uk/terms-and-conditions

 

Please read this privacy policy carefully.

 

Definitions and interpretation

 

1) In this privacy policy, the following definitions are used:

 

Data

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Collectively all information that you submit to The Light House (Leicester) Ltd via the website. This definition incorporates, where applicable, the definitions provided by the Data Protection Laws;

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Data Protection Laws

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any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

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GDPR

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the General Data Protection Regulation (EU) 2016/679

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The Light House (Leicester) Ltd, We or Us 

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The Light House (Leicester) Ltd, a company incorporated in England and Wales with registered number 04832346 whose registered office is at Edward House, Grange Business Park, Whetstone, Leicester, Leicestershire, LE8 6EP;

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User or You 

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any third party that accesses the Website is not either (i) employed by The Light House (Leicester) Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Light House (Leicester) Ltd and accessing the Website in connection with the provision of such services; and 

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Website

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the website that you are currently using, www.lighthouse-leicester.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions. 

 

2) In this privacy policy, unless the context requires a different interpretation:

 

          a. the singular includes the plural and vice versa;

          

          b. references to sub-clauses, clauses, schedules, or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; 

 

          c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

 

          d. “including” is understood to mean “including without limitation”;

 

          e. reference to any statutory provisions includes any modification or amendment of it;

 

          f. the headings and sub-headings do not form part of this privacy policy. 

 

 

Scope of this privacy policy

 

3. This privacy policy applies only to the actions of The Light House (Leicester) Ltd and uses with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 

 

4. For purposes of the applicable Data Protection Laws, The Light House (Leicester) Ltd is the “data controller”. This means that The Light House (Leicester) Ltd determines the purposes for which, and the manner in which your Data is processed. 

 

 

Data Collected

 

5. We may collect the following Data, which includes personal Data, from you:

 

          a. name;

 

          b. contact information such as email addresses and telephone numbers;

 

          c. financial information such as credit/debit card numbers;

 

          d. IP address (automatically collected);

 

in each case, in accordance with this privacy policy. 

 

 

How we collect Data

 

6. We collect Data in the following ways:

 

          a. data is given to us by you; and

 

          b. data is collected automatically.

 

 

Data that is given to us by you

 

7. The Light House (Leicester) Ltd will collect your Data in a number of ways, for example:

 

          a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

 

          b. when you register with us and set up an account to receive our products/services;

 

          c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

 

          d. when you enter a competition or promotion through a social media channel;

 

          e. when you make payments to us, through our Website or otherwise;

 

          f. when you elect to receive marketing communications from us;

 

          g. when you use our services;

 

in each case, in accordance with this privacy policy. 

 

 

Data that is collected automatically

 

8. To the extent that you access the Website, we will collect your Data automatically, for example:

 

         we automatically collect some information about your visit to the Website. This information helps us to make improvements to the Website     content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use           and interact with its content. 

 

 

Our use of Data

 

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

 

          a. internal record keeping;

 

          b. improvement of our products/services;

 

          c. transmission by email of marketing materials that may be of interest to you;

 

          d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

 

in each case, in accordance with this privacy policy.

 

 

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below). 

 

 

11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

 

          a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us to form more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out. 

 

          b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive or affirmative action when consenting by, for example, checking a tick box that we’ll provide.

 

          c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the title headed “Your rights” below. 

 

 

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 

 

 

Who we share Data with?

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13. We may share your Data with the following groups of people for the following reasons:-

          a. our employees, agents and/or professional advisors-

                To provide and operate the services

                To provide our end users with ongoing customer service and technical support

                To be able to contact our visitors and users with general or personalised service-related notices and promotional material

          b. third party service providers who provide services to us which require the processing of personal data – 

                To help third party providers perform functions on our behalf to ensure that the website runs smoothly

                To create statistical data in which third parties may use to provide and improve our respective services

                To comply with applicable laws and regulations

          c. third party payment providers who process payments made over the website

                To allow our providers to process payments made within our site

In each case, in accordance with this privacy policy

 

Keeping Data Secure

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14. We will use technical and organisational measures to safeguard your data e.g.

          a.  access to your account is controlled by a password and a user name that is unique to you

          b. we store your data on secure servers

          c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology)

 

15. We are certified to PCI DSS. This family of standards helps us manage your data and keep it secure.

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16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via the email address: sales@lighthouse-leicester.co.uk

 

Data retention

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17. Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

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18. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

 

Your rights

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19. You have the following rights in relation to your data:

          a. Right to access – their right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is ‘manifestly unfounded or excessive’. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

          b. Right to correct – the right to have your data rectified if it is inaccurate or incomplete

          c. Right to erase- the right to request that we delete or remove your data from our systems

          d. Right to restrict our use of your data – the right to ‘block’ us from using your Data or limit the way in which we can use it

          e. Right to data portability – the right to request that we move, copy or transfer your Data

          f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests

 

20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data). Please contact us via this email address – sales@lighthouse-leicester.co.uk

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21. If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO), The ICO ‘s contact details can be found on their website at https://ico.org.uk/.

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22. It is important that the data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

 

Links to other websites

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23. This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy statement of other websites prior to using them.

 

Changes in business ownership and control

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24. The Light House (Leicester) Ltd may from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Light House (Leicester) Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purpose to which it was originally supplied to us.

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25. We may also disclose the data to a prospective purchaser of our business or any part of it.

 

26. In the above instance, we will take steps with the aim of ensuring your privacy is protected

 

General

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27. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

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28. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provisions or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the privacy policy will not be affected.

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29. Unless otherwise agreed, no delay, act or omissions by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

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30. This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

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Changes to this Privacy Policy

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31. The Light House (Leicester) Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted onto the Website and you are deemed to have accepted the terms of this Privacy Policy on your first use of the Website following the alterations.

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You may contact The Light House (Leicester) Ltd by email at sales@lighthouse-leicester.co.uk